Frame - B2B Support and Success
Frame is all the infrastructure you need to work with your B2B customers in Slack. Just invite to any channels where you work directly with customers to activate private assistance for your team.Technical customer support. Customer success managers. Solutions/integrations engineers. Partnership managers. Internal support teams (IT/Devops). The list goes on!• Smarter notifications that help you stay on top of conversations with less effort. Notify the right people on your team when a conversation is waiting or when it has gone idle without being resolved. You'll never miss a thread again.• Connect Slack to your internal tools and push conversation records (with transcript) to them with the push of a button or automatically every time a conversation concludes.• Review "active time" analytics to understand your team's responsiveness and where all the time is going -- across all customer channels and your team members.• Shared channels with your customers• Customers as single-channel guests in your own Slack workspace• "Community" Slack workspaces where you invite all your customers• Free forever for 1 user and 1 channel of assistance• Tiered pricing for additional users and features to help you scale• Enterprise pricing for custom solutionsTo get live help, start a DM with the @frame user — you'll be connected directly to the Frame support team.